Results 11 to 17 of 17
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08-06-2020, 08:09 PM #11
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08-07-2020, 12:09 PM #12UnregisteredGuest
What you fail to see is the disconnect that exist between Troopers and Civilian staff. Troopers think they know the job that the civilian staff does, but in reality, they don't. The Crash Records clerks, the supply folks, and the other clerks all have different hurdles and challenges in their jobs. Look at what their pay is compared to yours. That being said, THEY don't fully understand the Trooper's challenges either. The crash records clerks might understand the difficulty of dealing with the public, but they never had to deal with someone on the side of the road, belligerent, and upset as traffic whizs by at 80MPH.
Maybe the solution is everyone walks a mile in each other's shoes. Perhaps having a assigning someone from each squad spending time in the call center, taking calls. Another one spending some time in supply or issuing crash records. By the same token, maybe we need to putting our dispatchers and civilian personnel in mandatory ride-alongs for a week or so. Or minimally, make then watch in-car- camera videos.
We can't understand each other, until we see how each other does their job. It will not get better till it does. If every citizen knew what was on the dispatch screen in order, they could be trained to call in and know who they are, where they are, what happened, what is the tag, and the name of the other party. Oh yeah, pigs fly on a daily basis. Because we all know the public will never be trained that way.
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08-07-2020, 12:53 PM #13UnregisteredGuest
You get what you pay for. Dispatchers are paid horribly, therefore only bottom of the barrel applicants apply.
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08-07-2020, 05:32 PM #14
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08-07-2020, 05:35 PM #15UnregisteredGuest
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10-13-2020, 08:05 AM #16UnregisteredGuest
Because the starting pay for dispatch is $26k/Uncertified and $29k/Certified a year, with no significant hope for any sort of increase. People come in, get their years of exp, then move on to other agencies.
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10-13-2020, 08:37 AM #17UnregisteredGuest
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