I must say, I've dealt with a ton of law enforcement agencies over the years but I've never experienced the lack of responsiveness I'm currently seeing with your Records Section. I've been calling every day since last week (during work hours) in an effort to serve a Public Records Request but there has NEVER been an answer. I have repeatedly hit the zero option to talk with the Operator or Records Receptionist, but this action only returns the caller to the outgoing voicemail message. I have also never had any return telephone calls to my voicemail message(s). I'm amazed at the work hours for a Records Section:

CLOSED: Saturday, Sunday and Monday
0800 - 1500 Hrs: Tuesday, Wednesday and Thursday
0800 - 1200 Hrs: Friday

I just called your Criminal Investigations Division and was given the name of John Bab**** to contact with a public records request via email. I'm glad I got the information, but this is ridiculous. Whether during work hours or not, your Records Section appears to be on a perpetual vacation!