PRO Q/A
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Thread: PRO Q/A

  1. #1
    Guest

    PRO Q/A

    Our dispatch center would like your help to complete a survey. We are required to use Emergency Medical Dispatching for every medical call. We not only dispatch fire and medical, but LEO as well. Our Administration says that it is a luxury and not a necessity. We disagree. Can you please use this forum to let us know if your agency (identify your agency only ) uses PRO Q/A, how many dispatchers are in your center and how long you have had the PRO Q/A program. We are trying to get a grant and or at least have it be an item placed in the budget for NEXT year. Also, has it improved the quality of your EMD program? We would like the Fire Department to help our our agency with the cost of bringing in the program. Do you have any tips for doing this? It is the money, no one wants to pony up. Thanks for your help.

  2. #2
    Guest

    Re: PRO Q/A

    Temple Terrace, FL uses ProQA and dispatches Police and Fire - they have 14 dispatchers and 1 supervisor. They also use the Quality Assurance program AQUA to review the EMD calls.

  3. #3
    Guest

    Re: PRO Q/A

    We have EPD at our department and EVERYONE who has to use it Hates it!! Are there any other agencies that truly dislike using it and feel it is a waste of resources?

  4. #4
    Guest

    Re: PRO Q/A

    Miami Beach uses it, Sunrise uses it, Broward Sheriff's Office uses it, Miami-Dade County uses it. And honestly I'd rather the cards. I don't like the system.

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